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WV reaches settlement with Affinion Group

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More than 2,100 West Virginians are expected to receive refunds as part of a settlement with Connecticut-based Affinion Group.

West Virginia joins 46 other states and Washington, D.C. in settling more than $32 million with the group.

The complaints against Affinion and its subsidiaries, Trilegiant and Webloyalty, alleges the companies misled consumers into signing up and paying for discount clubs and membership programs offering a variety of services, such as credit monitoring, roadside assistance and discounted travel.

In addition to individual consumer refunds, West Virginia is expected to receive about $25,000 from Affinion and its subsidiaries.

"Our office will aggressively pursue companies that knowingly mislead consumers by signing them up for programs without their complete understanding," Attorney General Patrick Morrisey said in a news release. "Hopefully these refunds will help West Virginia consumers who unknowingly spent money on these programs recoup their costs."

West Virginians who are eligible for refunds will receive claim forms in the mail that must be completed and returned in order to receive compensation.

"Today's agreement requires Affinion to provide clear and conspicuous information to consumers," Morrisey said. "It is our hope that these new requirements will help to better protect consumers in West Virginia and elsewhere."

As part of the settlement, Affinion will be prohibited in the future from engaging in the same questionable practices that were in the subject of the complaint and settlement.

Any West Virginia consumers who think they were improperly charged by Affinion, Trilegiant or Webloyalty should contact the Office of Attorney General's Consumer Protection Division at 1-800-388-8808.

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