When Harrison County residents make calls to 911 their call goes through to dispatchers at the Harrison County Public Safety Complex. While dispatchers are doing the best they can, a small workspace and a high call volume is making it a bit of an issue.
"We're seeing growth in numbers of calls handled, in construction and business. We're just going to get busier as time goes," said Paul Bump, Harrison County 911 Director.
The current building just isn't working out.
The center handles nearly 900 phone transactions a day. While it typically has five to seven dispatchers on duty at any given moment, there are times when that just isn't enough either.
"But in a storm event we can ramp up to 10 to 12 people depending on the event. Right now we don't have enough seats for that to happen," Bump said.
Events like the derecho and the superstorm, where the call logs were updating on the minute, proved that more than ever.
The new $9 million building will provide that room and more modern tools.
But it will also provide more security. Currently the buildings' sprinkler system is in the same room as all of the important computers.
"The computer area in one space, power separated from that, sprinkler system separated from that. Right now all of that stuff is in the same room. It's a little on the scary side," Bump said.
And on the list of must haves is a space for outside assistance.
"FEMA if they need to come in and set up. National Guard if they need to come in and set up," Bump said.
The building is expected to open in about two years.