Soon all emergency dispatch centers in West Virginia will start using a new method to handle medical calls.
It is called Emergency Medical Dispatching.
When someone calls 911 a dispatcher will get their address, phone number and the reason for their call.
The dispatcher will then send the appropriate help.
While help is on the way they will ask the caller a series of questions. The answers help guide the dispatcher through a series of steps on a computer program. They then tell the caller what they can do to stabilize the person until help arrives.
Kanawha County has been using this program since March 2010. All other counties in the state will have a similar plan in place by July of next year. Many of them are already on board.
In case the computer system ever fails they also have a series of flip cards that work in a similar way.
Kanawha County alone has handled 32,000 medical calls in the last year.
They are currently adding new dispatcher positions. To apply just go to their website or stop by the 911 Center to pick up an application.